Our Service Level
Guarantees

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Price Listed Product Quotes

mail iconAll emailed request for standard product quotes within price list – emailed quote response within 2 hours

phone iconAll telephone requests for standard product quotes within price list – Immediate and
then followed up with an emailed quote within 2 hours

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Non Price Listed Product Quotes

mail iconAll emailed requests for standard product quotes outside of price list – Quoted
within 3 Hours

phone iconAll telephone requests for standard product quotes outside of price list – Quoted
within 3 Hours

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Quotes for Bespoke Products

mail iconAll emailed requests for bespoke quotes– Immediate response to customer within 30
minutes of receipt of email explaining they will receive a written quotation within 24
hours unless informed otherwise as costs will need to be confirmed.

phone iconAll Telephone requests for bespoke quote requests – Immediate response to
customer explaining they will receive a written quotation within 24 hours unless
informed otherwise as costs will need to be confirmed.

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Proofs & Mockups

mail iconAll Proofs/mock ups on standard products – Must be back to the customer within 2 hrs

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Stock Sample Requests

express Delivery iconStock Sample Requests – Sent out same day up to 3pm

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Pre-pro Sample Requests

express Delivery iconPre-pro samples of standard products – To be despatched within 4 working days from artwork approval

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Sales Literature & Physical Samples

express Delivery iconSales literature requests & physical sample requests – Sent out same day up to 3pm

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Dispatch Queries

phone iconDispatch queries – Immediately via phone or email

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Customer Complaints

phone iconCustomer complaints – Immediate phone call/email response with relevant managers informed immediately and resolution actioned asap.